Terms of Usage: 

EnrichTV is a digital platform comprising of audio-visual content in the field of education and motivational content. It seeks to provide educational courses, and positive and motivational content on its platform, which is owned and operated by EnrichTV Private Limited (hereinafter referred to as “EnrichTVCompanyWeUs”), a Private Limited Company incorporated under the laws of India.

These Terms of Usage contain the complete terms and conditions that apply to a User, Subscriber and Visitor on the Platform, and govern their access to and use of the Service (as defined below). However, it is made clear that some of the Services may require the User/ Subscriber/ Visitor to agree to additional terms and conditions. Unless otherwise provided, those additional terms shall be deemed to be incorporated into these Terms of Usage.

Understanding the Terms of Usage contained herein is important because, by using the Services on the Platform, the User/ Subscriber/Visitor is agreeing to these terms, in their entirety.

These Terms of Usage, along with the Privacy Policy (“Terms”), together constitute a legal and binding agreement between you (“User”, “Subscriber”, “Visitor”, “you”, “your”, “yourself”) and EnrichTV Private Limited, which shall comprise the terms under which you shall be permitted to use EnrichTV’s website and mobile application (together referred to as the “Platform”). Please read these terms, along with the Privacy Notice, Conditions of Use, and EnrichTV’s video fair usage rules applicable to you, and all other rules and policies related to the educational services/courses (including, but not limited to, any rules or usage provisions specified on any product detail page or on any help or other informational page for the educational service) (collectively, this “Agreement”).

The Terms of Usage governing your use of the Platform are set forth below:

  1. DEFINITIONS

‍Unless repugnant to the context, the terms used in these Terms of Usage have the following meaning:

  • “Account” means the account created by you on EnrichTV’s Platform at the time of registration.
  • “Content” shall refer to all the audio and audio/visual content created and uploaded onto the Platform, either by EnrichTV or by other content creators, in conformity with the objectives of the Platform. It shall include all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos, or other images or information) that may be accessed or used by the User/Subscriber of the Platform.
  • “Force Majeure Event” includes any act, event, happening, non-happening, omission or accident beyond the reasonable control of EnrichTV and includes, without limitation, strikes, lock-outs, or other industrial action; riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster; impossibility of the use of public or private telecommunications networks or internet services, and the acts, decrees, legislation, regulations, or restrictions of any government, as may be applicable.
  • “Personal Data” shall have the same meaning as ascribed to the term “Sensitive Personal Data or Information” under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (as amended from time to time).
  • “Platform” means the EnrichTV website and the mobile application provided for the purpose of uploading the third-party Content and using and/or availing such Content, as a viewer.
  • “Subscriber” means any individual who has paid to view the Content on the Platform, via the acceptable mode of payment on the Platform.
  • “User” means any individual who is not necessarily a Subscriber but has the authority to login to the page on the Platform.
  • “Visitor” means any individual who is neither a Subscriber nor a User, and is solely visiting the Platform or opening the Platform in its browser and closing it, without using the Services.
  1. ACCEPTANCE OF TERMS
  • The User/Subscriber/Visitor is deemed to have read, understood and accepted these Terms of Usage, in its entirety, as well as the Privacy Policy available on the Platform if the User/Subscriber—
  • uses the Platform or avails the Services provided through the Platform in any way; and/or
  • browses the Platform.
  • The User/Subscriber/Visitor acknowledges that BY ACCESSING AND USING THE PLATFORM, such USER/SUBSCRIBER/VISITOR AGREES TO BE BOUND BY THE TERMS OF USAGE CONTAINED HEREIN.

IN THE EVENT, THE USER/SUBSCRIBER/VISITOR DOES NOT AGREE WITH ANY OF THE TERMS CONTAINED HEREIN, THEY SHALL NOT ACCESS THE PLATFORM OR AVAIL OF THE SERVICES.

  • The Terms of Usage help define and establish a relationship between EnrichTV and the User/Subscriber/Visitor, whereby the User/Subscriber/Visitor shall act in the capacity of Viewer of the Content on the Platform.
  • The Terms of Usage contained herein expressly supersede all prior agreements or arrangements between EnrichTV and the User/Subscriber/Visitor.
  • The User/Subscriber/Visitor understands that the access to the Platform and the offer of Services is conditional upon the User/Subscriber/Visitor’s irrevocable consent and acceptance of all the terms, conditions, and obligations contained in the Terms hereunder (as may be amended from time to time). These Terms of Usage are an electronic record in the form of an electronic contract formed under the applicable law. These Terms of Usage do not require any physical, electronic or digital signature. By accessing the Platform, the User/Subscriber/Visitor hereby agrees to receive communication from EnrichTV, regarding registration on the Platform or Platform Services, including but not limited to any promotional, marketing, transactional messages, through Email and/or SMS and/or any other electronic medium, including third-party channels such as WhatsApp, as approved by the User/Subscriber/Visitor.
  • The User/Subscriber/Visitor, being an individual, represents that it is lawfully, without any disability or restriction, able to enter into contracts.
  • The User/Subscriber/Visitor acknowledges and agrees that it is solely responsible for its data uploaded to or transmitted through the Platform, as well as the consequences of uploading or transmitting its data onto or through the Platform.
  • The User/Subscriber/Visitor acknowledges, represents, and warrants that with respect to any data uploaded to, posted on, or transmitted through the Platform that:
  • it has all necessary licenses, rights, consents, and permissions to upload, transmit, or publish such data and that it grants EnrichTV express, irrevocable license and authorization to use such data for the provisioning of Services; and
  • any use by EnrichTV of the data uploaded, transmitted, or published by it on the Platform will not constitute infringement of any third party’s rights, over such data posted or transmitted through the Platform.
  • The User/Subscriber/Visitor agrees and acknowledges that it is solely responsible to EnrichTV and its Affiliates, for any breach of its obligations, representations, and warranties under the Terms of Usage and for the consequences of any such breach, including any loss or damage which EnrichTV may incur, whether directly or incidentally, due to any such breach.
  1. CONDITIONS FOR USE
    • You must be at least 18 years of age or higher, in order to access, register and use the Platform.
    • Any content/courses pertaining to personality development may be accessed and used by any User/Subscriber who is 18 years of age or above. However, any person below 18 years of age may only use the Platform under the strict supervision of his/her parents/legal guardians. Any online curated educational and motivational content on the Platform classified in the manner set forth in Part II (B) of the Code of Ethics appended to the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, may be viewed by children who fall in the appropriate age groups (7 years and above, 13 years and above, 16 years and above) laid down therein, under the strict supervision of their parents/legal guardians.
    • You acknowledge that EnrichTV does not have the responsibility to ensure that you conform to the aforesaid eligibility criteria. It shall be your sole responsibility to ensure that you meet the required eligibility. Any persons under the age of 18 (eighteen) should seek the consent of their parents/legal guardians before providing any Information about themselves or their parents and other family members on the Application. EnrichTv will not be responsible for any consequences that may arise due to misuse of the Platform, by any person including a minor, registering, and using the Platform. Through your use of the Platform and its features, you warrant that the data provided by you, including your name, date of birth, age is accurate and complete.
    • Notwithstanding the above, we reserve the right to terminate your account subscription and/or refuse to provide you with access to the Platform if it is discovered that you are under the age of 18 years, and/or if you have not obtained consent from your parent/guardian for use of the Platform.
  1. REGISTRATION & ACCOUNT CREATION
  • In order to access the Platform and to obtain the benefit of the Services, the User/Subscriber will have to register and create an account by providing accurate and complete information. EnrichTV is not responsible for verifying the accuracy and completeness of any such information. The User/Subscriber agrees and acknowledges that the onus of ensuring the completeness and accuracy of such information shall, at all times, lie with the User/Subscriber.
  • EnrichTV reserves the right to reject the request for creation of the Account, at its sole discretion, if the data or information submitted appears to be incomplete, incorrect, or inaccurate.
  • Upon creation of the Account, EnrichTV grants the User/Subscriber a non-exclusive, limited privilege to access and use the Platform, subject to compliance with the Terms of Usage. The Account created by you for use of the Platform shall be non-transferable and its use is restricted only to you, as the Subscriber, and no other person.
  • You are solely responsible for your Account and any data therein, and must keep the log-in credentials (log-in ID and password) secure at all times. You shall not sell, transfer or sub-license the log-in credentials to any other person. You undertake that upon becoming aware of any unauthorized access to your Account, you shall promptly notify EnrichTV of such unauthorized use or access at info@enrichtv.com. You agree and acknowledge that you will be solely responsible for any failure to notify EnrichTV regarding any such unauthorized use of your Account, as well as for any losses/damages resulting from such unauthorized use, and that EnrichTV shall bear no responsibility or liability, whatsoever, for the same.
  • To maintain control over the Account and to prevent anyone from accessing the Account (which would include information on viewing history for the Account), the Account owner should maintain control over the devices that are used to access the Service and not reveal the password or details of the Payment Method associated with the Account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your Account. We can terminate your account or place your account on hold in order to protect you, EnrichTV or our partners from identity theft or other fraudulent activity. You agree that the person who created the Account on our Platform and whose Payment Method is charged is responsible for any activity that occurs through the Account.
  • The use of the Platform is only for the purposes permitted by these Terms and Applicable Laws, in force from time to time. The User/Subscriber agrees, undertakes and declares that it has made its own assessment of the Platform and has determined that it is fit for its purposes.
  1. ENRICHTV SERVICES
  • The Services and any Content accessed through the Service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your Subscription to our Platform, we grant you a limited, non-exclusive, non-transferable right to access the Services and Content. Except for the foregoing, no right, title, or interest shall be transferred to you. You agree not to use the Service for public performances.
  • You may access the Content primarily within the country in which you have established your Account and only in geographic locations where we offer our Service and have licensed such Content. The Content that may be available will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the “Account” page.
  • Some Content is available for temporary download and offline viewing on certain supported devices (“Offline Titles”). Limitations apply, including restrictions on the number of Offline Titles per Account, the maximum number of devices that can contain Offline Titles, the time period within which you will need to begin viewing Offline Titles and how long the Offline Titles will remain accessible. Some Offline Titles may not be playable in certain countries and if you go online in a country where you would not be able to stream that Offline Title, the Offline Title will not be playable while you are in that country.
  • You agree to use the Service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the Service or Content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Usage) Content and Information contained on or obtained from or through the Service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the Content protections in the Service; use any robot, spider, scraper or other automated means to access the Service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Service; insert any code or product or manipulate the Content of the Service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the EnrichTV Service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our Service if you violate these Terms of Usage or are engaged in illegal or fraudulent use of the Service.
  • The quality of the display of the Content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all Content is available in all formats, such as HD, Ultra HD or HDR and not all subscription plans allow you to receive Content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 1.0 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 3.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 15.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 4K or higher). You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching our Content will vary based on a number of factors, including your location, available bandwidth at the time, the Content you have selected and the configuration of your ready device.
  • EnrichTV software is developed by, or for, EnrichTV Private Limited and may solely be used for authorized streaming and to access our Content through your ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the Service may require third-party software that is subject to third-party licenses. You agree that you may automatically receive updated versions of our software and related third-party software.
  1. Billing, Cancellation, and Refund Policy

EnrichTV offer courses on a Subscription Video on Demand (SVOD), Advertising Video on Demand (AVOD), and Transactional Video on Demand (TVOD) basis. The Users’ access to the content available on our Platform is controlled by the kind of business model under which such content is available. Follows is the procedure for, billing and payment, cancellation, and refunds that are applicable in respect of each such business model. 

  • Billing and Payment:
  1. Subscription Video-On-Demand

This business model allows you to access all our Subscription-based Content (“Paid Subscription Content”) at your ease, once you make payment (“Subscription Fee”) as per the applicable plan through our Eligible Payment Method(s). 

EnrichTV may offer different kinds of Subscription plans, and each of these Subscription plans will be subject to different limitations and restrictions and the cost of each of these Subscription Plans may vary. You may select the Subscription Plan of your choice and you can change your Subscription Plan at any time. In case you change your Subscription Plan in between, Your new plan will get activated from the date and time You pay Your Subscription Fee.

The Subscription Plans offered by EnrichTV may be for different terms. The key Subscription Plan along with the Subscription Fee and the Term is described as under:

PlanFeeTerm
Annual PlanRs. 999/-Annual subscription is valid for 12 months from the date and time of activation.
Three-Month PlanRs. 249/-Three Months Subscription is valid for 3 months from the date and time of activation.
Monthly PlanRs. 99/-Monthly Subscription is valid for 30 days from the date and time of activation.For monthly plan, Your monthly Subscription will be due for renewal on a monthly basis. For example, if Your subscription is activated at 09:00 AM on January 1, 2023, the monthly Subscription shall end at 09:00 AM on January 30, 2023. 

Plan Activation

Your paid Subscription plan will be activated only on a successful payment made by You through our Website.

Add-Ons

EnrichTV may also offer certain courses, features and/or benefits over and above the courses, features and benefits made available to you under your existing Subscription Plan (“Add-on”) for an additional fee (“Add-on Fee”). The Add-on will automatically expire upon the expiry of your Subscription Plan, unless the specific terms of such Add-on provide otherwise. 

Automatic Billing and Renewal

The payments for a Subscription plan that is offered by EnrichTV may be made on a recurring basis (“Recurring Payments”). It is clarified that to access the Content provided on a Subscription basis, You are required to make periodic payments to continue to avail the services and benefits of the subscription.

You will not be bound to avail of Recurring Payments for the payments towards your Subscription Plan, and You may opt to cancel the Recurring Payments for your Subscription in the event Recurring Payments option is available and has been enabled, by visiting “My Account” Section on your Profile Page and managing your payment options.

In the event, Recurring Payments have been enabled by You, You authorize us to charge the Subscription Fee due against the next billing cycle during the subsistence of Your Subscription Plan, and EnrichTV may accordingly, automatically start billing as per Your selected Payment Method for the relevant Subscription Plan(s) and any Add-on(s) selected by You at the time of registration through the third-party payment gateway at the beginning of the Subscription plan, and on each subsequent renewal automatically, before the beginning of Your next billing cycle, unless You cancel Your Subscription(s) or Your Subscription(s) is otherwise suspended or discontinued pursuant to these Terms, unless You cancel or disable Recurring Payment, by means specified by Us and applicable at such time. In this case, Your Subscription will not renew automatically. Please note that Recurring Payments may be available for the Subscription Plan only in the event a Payment Method registered with Your Account and selected by You for the purpose of Recurring Payments is current, valid and acceptable to Us, for the purpose of Recurring Payments. 

It may take a few days for Your payment made to EnrichTV to be reflected in Your “My Account” section. To see the commencement date for Your next renewal period, You need to visit the “My Account” Section on Your profile page.

Please note, in the event Recurring Payments have been initiated, You agree to be bound by these Terms in addition to the terms and conditions of applicable to Your Subscription Plan. EnrichTV and/or its Affiliates may, at any time, discontinue offering Recurring Payments for a Subscription Plan.

15-minute Free Trial

Some of the Content available under the Subscription Plan may start with a 15-minute free trial, which means EnrichTV permits you to access or view the Content for free for 15 minutes. At the end of 15 minutes, a pop-window requesting you to “Please pay Subscription Fee to continue watching” shall appear on your screen. This is done to provide You with the flexibility to watch the Content and make an informed decision about whether or not such Content is suitable for You, before subscribing to our plans.

Under such a free trial, You may not be required to pay any fees to EnrichTV.

Your eligibility for a free trial including the time for such free trial and the Content available to be viewed during free trial period is at the discretion of EnrichTV, and such free trial can be modified, suspended or terminated by EnrichTV at any point of time without giving notice to You.

Eligible Payment Methods

EnrichTV supports various electronic payment methods, including a debit card, credit card, internet banking, e-prepaid wallet, UPI, and in some cases, EMIs (“Payment Methods”). You will not be allowed to use a credit or debit card issued outside India to pay for the Subscription Fee. You will also not be allowed to pay Your Subscription Fee using a virtual card or virtual bank account. 

These payments may be processed and facilitated through third-party payment gateways. In such case, the processing and facilitating of such payments shall be governed by the terms and conditions of such third-party payment gateways. 

By reading these terms and availing our Services, You agree, understand and acknowledge that EnrichTV may engage third-party payment processors or gateway service providers to facilitate the processing of the Payment of Subscription Fees. Accordingly, you may be required to adhere to any terms and conditions of such third-party payment processors or gateway service providers, as communicated to you, from time to time.

EnrichTV reserves the right to decide the payment method eligible for a Subscription Plan. Our recognition of a specific Payment Method offered by a particular bank does not imply our recognition of other payment methods offered by that bank. 

In case of Recurring Payments, EnrichTV may provide you the option to change your Payment Method for payment of Subscription Fees using Recurring Payments, provided however such Payment Method is eligible for Recurring Payments. In the event the option is made available by EnrichTV and in case of such change, to activate Recurring Payments through such new Payment Method, you will need to enable Recurring Payments on such new Payment Method. 

You are solely responsible for the accuracy of the information about the Payment Method provided by You, including without limitation card (credit or debit) details.

Enable Recurring Payments

Recurring Payments will be enabled automatically for your Subscription Plan, if applicable, if you chose an eligible Payment Method. Recurring Payments may also be initiated at the time you are changing the plan for your Subscription. In such cases of change, Recurring Payments will be enabled for a Subscription plan, even if the same was not enabled for the previous plan of the Subscription.

Once Recurring Payments has been enabled, Your Subscription will auto-renew for the duration of the Subscription plan chosen by You and You will be charged automatically for the Subscription Fees, through the Payment Method registered with Your Account and selected by You for Recurring Payments, on the last day of each Subscription plan. For the avoidance of any doubts, it is clarified that auto-renewal will be effective on the expiry of your then-current Subscription Plan.

Before Recurring Payments is enabled and effected for Your Subscription, a token amount may be charged on the Payment Method proposed to be used by You (for Recurring Payments), for verification or authentication purposes. Once the verification or authentication is successful, You will be registered for Recurring Payments and the token amount charged will be refunded to You. This verification or authentication shall also be conducted or undertaken in case of a change in the Subscription Plan, if the subsequent plan chosen by You is eligible for Recurring Payments, as a result of which Recurring Payments is being enabled for such subsequent plan.

You agree, understand and acknowledge that EnrichTV may engage third-party payment processors or gateway service providers to facilitate the processing of the Recurring Payments. Accordingly, you may be required to adhere to any terms and conditions of such third-party payment processors or gateway service providers, as communicated to you, from time to time.

Disable or Cancel Recurring Payments

You may and have the sole right to decide to cancel or disable Recurring Payments towards your Subscription Plan either by contacting customer support or in the settings or preferences of “My Account” Section on your Profile Page. For avoidance of any doubts, it is clarified that if you cancel or disable Recurring Payments or auto-renewal of your Subscription, your then on-going Subscription will continue for the remainder of the Subscription period. 

In the event: (a) you cancel or disable Recurring Payments or auto-renewal of your subscription, or (b) one of your Recurring Payments is declined for any reason whatsoever, including without limitation, expiry of your card: Your Subscription will not renew at the end of your then-current Subscription Plan. In such scenarios, You will be required to make payments separately for your Subscription Fee to continue to avail the Subscription for any additional period or duration. Your new Subscription Plan will begin on the later of: (i) the date on which Your then-current Subscription Plan ends, or (ii) the date on which the Payment Method selected by You is successfully charged for such additional period or duration of the Subscription.

Notification and Communication

You authorize Us to communicate with You, through emails, in connection with Your Subscription and/or Recurring Payments. You acknowledge that We may also communicate with You through our Affiliate(s) providing the Subscription or the benefits of the Subscription to You.

Disclaimer of Liability

You agree that we will not be liable for any losses or damages suffered by You on account of Your use of Recurring Payments for the Subscription, including as a result of any fraud in connection with any payment of Subscription Fee using Your Payment Method.

  1. Advertisement Video-On-Demand

You can access some of our Content for free, but You will be required to watch Ads before and during the Course. There is no payment involved in this option.

  1. Transactional Video-On-Demand

EnrichTV offers certain special courses which are delivered online through the experts/mentors engaged by Us. You can rent or purchase individual courses for a one-time fee. Once you pay the requisite fee, You will have access to the course for a specific period. If you purchase a course, you will have a lifetime access to it.

For TVOD rentals, You cannot cancel Your rental once You start watching the course. If you purchase a course and encounter issues with the Content, please refer to our Refund Policy. TVOD Rentals and Purchased Content are viewable only on a single device at a time.

Please note that the TVOD-based Content is high-priced content, whose actual price may depend on:

  1. Value of the Content;
  2. The Coach Mentoring You;
  3. EnrichTV’s Fee to provide You access to such Content.

EnrichTV may offer different kinds of TVOD Plans for accessing and viewing such High-Priced Content, and each of these TVOD Plans will be subject to different limitations and restrictions and the cost of each of these TVOD Plans may vary. You may select the TVOD Plan of your choice, subject to the terms and conditions of the TVOD Content you plan to access and view. 

The TVOD Plans offered by EnrichTV may be for different terms. 

Course Activation

Your Course will be activated only on a successful payment made by You through our Website, using the Eligible Payment Methods.

No Downloads, Hard-Copy Prints or Sharing of Access

Notwithstanding anything contained under these Terms, the Content provided to You on a TVOD basis, being a high-priced and high-valued content, is not available for download or in hard-printed copy. Any circumvention of technological methods or encryptions or digital rights management systems to access, print or download such Content will be liable to be prosecuted under applicable laws. The access to the Course is granted only to the User who has paid the requisite fee for such Course, through the email id registered at the time of Signing up. Sharing of Login Details with any other person is not permitted. Any such attempt will lead to immediate disconnection and removal from the course, as well as suspension or permanent termination of Your Account, notwithstanding anything else in these Terms.

The User will view the Course for personal use, and will not share the same with any other person. Any public dissemination, including recording of course on other device will be deemed a violation of the copyright of the Course Provider, and such person shall be entitled to take any legal actions against You.

EMIs and Installments

In exceptional circumstances, if You are allowed to pay the Course Fee by way of Installments, EnirchTV offers You the option to avail EMIs of 3-months, 6-months, 9-months, as applicable, and directly approved by our Partnered Banks.

You hereby agree, understand and acknowledge that EnrichTV may enter into arrangement with various banks to facilitate the processing of the EMIs. Accordingly, you may be required to adhere to any terms and conditions of such banks, as communicated to you, at the time of registering Yourself for an EMI.

In case Your access to the Course is dependent on Your payment through EMI, You undertake to pay the required amount of EMI to maintain such access to the Course. In any circumstance, if EnrichTV fails to receive the installment due as per the applicable term of EMI, for any reason, EnrichTV will be free to revoke all access and facilities until all dues are cleared. If You do not clear the dues, You will not be entitled to any refunds as we would not be able to replace You or refill a seat in an ongoing batch. If any cheque submitted by You to the bank stands dishonored for any reason, EnrichTV may consider prosecuting You for such default for causing Us significant unforeseeable losses.

  • Cancellation and Refund Policy
  1. Subscription-based (SVOD)

You can cancel Your Subscription(s) any time during the current billing cycle, or before the start of Your next billing cycle. The cancellation will take effect at the end of the current billing cycle, and You will not be charged for the next cycle. In such case, You will have access to the courses/Content subscribed by You until the end of the current billing period. 

To cancel Your Subscription(s), You need to visit the “My Account” Section on Your profile page. On cancellation of Your Subscription(s), You will be notified by EnrichTV. 

In case you cancel your Subscription before the end of term of the current Subscription Plan, You will not be entitled to any refund, compensation, monetary or otherwise, from EnrichTV and/or its affiliates for the unutilized period of your Subscription Plan. It is clarified that the refund of the Subscription Fees (if any) shall be governed by the Terms and Conditions of our Website. The amount of Subscription Fees shall be governed by the terms of the Subscription, and you acknowledge that the same is subject to change.

  1. Pay-per-view 

All transactions for Pay-Per-View Content on EnrichTV are final, and returns of such Digital Content are not accepted. You have the option to cancel an order for Purchased or Rental Content within 48 hours of the transaction, however, it should be noted that cancellation rights are forfeited once the user begins watching or downloading the Content.. 

  1.  TVOD
  2. Pre-recorded Courses: 

Upon purchasing Pre-recorded Courses, you are entitled to a 14-day refund policy, subject to terms and conditions of Refund Denial given below.

  1. Live Course:

The following terms and conditions are applicable for Live Courses available on TVOD basis:

  1. General: You may cancel a live course and receive the refund if you do so at least 48 hours before the scheduled start time and/ or before the event link has been sent to you, whichever is earlier is. After this time frame, the course cannot be canceled.
  2. Technical Issue: If you encounter a technical problem that hinders access to the content you’ve paid for, despite fulfilling the minimum system requirements and attempting troubleshooting, you have to reach out to our customer support team within 30 minutes from the start of the event. If we are unable to rectify the issue, the refund will be issued. 
  3. Duplicate Payment: If you have been charged more than once for the same course, an automatic refund will be generated in the same account from which the payment is made, within a period of 7 working days from the date of payment.
  4. Cancellation and Rescheduling of Live Session: In case the Live Session gets cancelled due to any reason and is rescheduled for another date and time, We will communicate to You the same, at least 24 hours prior to the due date of conduct of such Live Session. In such case, We will not provide You any Refund.
  5. Cancellation of Live Session, and no Rescheduling: In case the Live Session gets cancelled due to any reason and there is no plan to reschedule the same for another date and time for at least 30 days, We will communicate to You the same, at least 24 hours prior to the due date of conduct of such Live Session. In such case, We will provide You the Refund.
  6. Course discontinued: If the Course is discontinued for any reason, such as our agreement with the Course Provider gets terminated early, in such case, We will issue You a credit note for the remaining period of the Course. You will be allowed to use such credit note for accessing any of our other TVOD-based Courses.
  • Refund Denial:
  1. Course Completion: If you have watched more than 30% of the course content, We will not issue a refund as we consider that you have taken significant advantage of the course.
  2. User Error: If the user made an error, such as purchasing the wrong course or not following the instructions, We will not issue a refund.
  3. Non-Transferable: The courses that are rented or purchased are non-transferable, which means that they can only be accessed by the person who rented or purchased them. If we find that the User has shared the course content with others, We will not issue a refund.
  4. Promotions: If the course was purchased during a promotion or sale, we will not issue a refund.

Please note that the refund provided to you will be after deducting the applicable processing fee charged to us. We may take a maximum of 60 days to refund the money to the source account from which it was paid. However, we will try to refund within at least 14 working days after a valid request is made to us in writing.

Also, note that this list is not exhaustive, and we reserve the right to make the final decision regarding refunds on a case-by-case basis. We reserve the right to modify the terms and conditions of this policy at any time. Any changes made will be updated on Our Website, and it is Your responsibility to review them periodically. 

  1. INTELLECTUAL PROPERTY
  • The Platform and the arrangement and processes thereof, including, but not limited to, all text, graphics, user interfaces, visual interfaces, and the computer code, source code, and object code is owned by EnrichTV, and the design, structure, and arrangement thereof is protected under copyright, patent and trademark laws, and all other applicable intellectual property rules, regulations and guidelines, and that the User/Subscriber/Visitor shall not use the aforesaid without the prior written consent of EnrichTV.
  • The trademarks, logos and marks displayed on the Platform are the property of EnrichTV. The User/Subscriber/Visitor shall not use any trademarks, logos and marks not belonging to it, without the prior consent of EnrichTV.
  • In the event the User/Subscriber/Visitor infringes or attempts to infringe the copyrights or other intellectual property rights of EnrichTV may, in its sole discretion, deny the User/Subscriber/Visitor access to and use of the Platform.
  • You understand that all Content, which you may have access to as part of, or through your use of, the Services or this Platform are the sole responsibility of the person/third-party from which such Content originated.
  • You should be aware that the Content presented to you as part of the Services, or on this Platform including but not limited to, advertisements and sponsored Content within the Services may be protected by intellectual property rights which are owned by us or persons who have authored the same or the sponsors or advertisers who provide that Content to EnrichTV (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works (either in whole or in part) unless you have been specifically told that you may do so by EnrichTV or by the owners of that Content, in a separate agreement.
  • We reserve the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.
  • You understand that by using the Platform you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, User discretion is advised.
  • EnrichTV takes violations of laws and proprietary rights very seriously. It is the licensor’s responsibility to ensure that the Content does not violate applicable laws or copyright, trademark, privacy, publicity, or other rights (including with respect to components of Content such as the background music or items displayed within the Content). Simply because the Content is freely available does not mean a licensor is free to copy and sell it.
  • You agree that you are solely responsible for (and that EnrichTV has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which EnrichTV may suffer) by doing so.
  • You agree that if any of the Content herein is used or misused or unauthorisedly used by you, EnrichTV, its directors, officers, Content Providers and Consultants will suffer irreparable injury as they have invested substantial time, effort, and money in creating the Content herein. Accordingly, you shall be liable to pay/compensate/indemnify and make good all damages− be it monetary or reputational or indirect damages suffered by EnrichTV, its Directors, officers, Content Providers and Consultants.
  1. Proprietary Rights
  • You acknowledge and agree that EnrichTV (or EnrichTV’s licensors) own all legal right, title, and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
  • Unless you have agreed otherwise in writing with EnrichTV, nothing in the Terms gives you a right to use any of EnrichTV’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
  • If you have been given an explicit right to use any of these brand features in a separate written agreement with EnrichTV, then you agree that your use of such features shall be in compliance with that agreement, any applicable provisions of the Terms, and EnrichTV’s brand feature use guidelines as updated from time to time.
  • You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) which may be affixed to or contained within the Services.
  • Unless you have been expressly authorized to do so in writing by EnrichTV, you agree that in using the Services, you will not use any trademark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.
  • You shall not, whether on your own or on behalf of another (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Software or any part thereof.
  • You agree not to delete the copyright or other proprietary rights notice from any Content; and/or copy or adapt the Platform’s software, including but not limited to, Flash, PHP, HTML, JavaScript, or other source code.
  • Systematically retrieve any data or other Content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Platform and/or the Content contained therein.
  • Engage in unauthorized framing of or linking to the Platform.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords, and/or use any information obtained from the Platform in order to harass, abuse, or harm other persons/users.
  • Make improper use of our support services/redressal mechanisms, by submitting false complaints of abuse or misconduct, or in any other manner.
  • Use the Platform as part of any effort to compete with us or otherwise use the Platform and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Attempt to bypass any measures, including security measures/firewalls of the Platform designed to prevent or restrict access to the Platform, or any portion of the Platform.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Platform to you.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Platform, as well as our goodwill and business reputation.
  1. GOVERNING LAW

These Terms of Usage are governed and construed in accordance with the laws of India and the User/Subscriber/Visitor hereby submits themselves to the exclusive jurisdiction of courts and tribunals in Mumbai India. The User/Subscriber/Visitor irrevocably waives any objection it may have now or in the future to the choice of courts and tribunal of Mumbai India as an inconvenient forum.

  1. COMMUNICATION & SUBSCRIPTION
  • Your acceptance of these Terms shall also include your acceptance towards any news, updates, offer/campaign-related SMSs, to the contact number provided by you. By accessing, registering on the Platform, and thereby verifying your contact number for the same, and subsequently using the Platform, you thereby explicitly consent to receiving such communications from us through phone call, SMS, e-mail, or any other digital or electronic media from us, or any of our authorized personnel/representatives regarding any new products, services and offers.
  • You may, at any time, exercise your right to unsubscribe/opt-out of receiving any marketing/promotional communications, newsletters, SMSs, e-mails or any other such notifications from us at any time by referring to and following the instructions contained in such communications.
  • You agree to cooperate with EnrichTV, as and when we reach out to you through phone call, SMS, e-mail or any other medium of communication, for the following purposes:
  • Obtaining feedback/reviews with respect to the Platform.
  • Resolving complaints/grievances raised by you with respect to your use of the Platform.
  1. EXCLUSION OF WARRANTIES
  • You expressly understand and agree that your use of the services is at your sole risk and that the Services are provided on ‘as is’ and ‘as available’ basis.
  • In Particular, EnrichTV, its subsidiaries and affiliates and its licensors do not represent or warrant to you that:
    • Your use of the Platform will meet your requirements.
    • Your use of the Services will be uninterrupted, timely, secure or free from error.
    • Any information obtained by you as a result of your use of the Services will be accurate or reliable; and
    • that defects in the operation or functionality of any software provided to you as part of the Services will be corrected.
  • No advice or information whether oral or written, obtained by you from EnrichTV or through or from Services shall create any warranty not expressly stated in the terms.
  • EnrichTV further expressly disclaims all warranties and conditions of any kind, whether express or implied, including but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non– infringement.
  1. LIMITATION OF LIABILITY
  • Subject to overall provision in this Terms of Usage, you expressly understand and agree that EnrichTV, its subsidiaries and affiliates and its licensors shall not be liable to you for:
    1. Any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory / head of liability. This shall include but not limited to, any loss of profit (incurred directly or indirectly), any loss of Goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services or other tangible loss.
    2. Any loss or damage which may be incurred by you including but not limited to loss or damage as a result of:
      • Any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser/sponsor whose advertising appears on the Services.
      • Any changes which EnrichTV may make to the Services or for any permanent or temporary cessation in the provision of the Services (or any of its features).
      • The deletion of corruption of or failure to store any Content and other communications data maintained or transmitted by or through your use of the Services.
      • Your failure to provide EnrichTV with accurate Account information.
      • Your failure to keep your password or Account details secure and confidential;
    3. The limitations on EnrichTV’s liability to you herein above shall apply whether or not EnrichTV has been advised of or should have been aware of the possibility of any such losses arising.
    4. It is EnrichTV’s policy to respond to alleged copyright infringement that comply with applicable national/international intellectual property law (including, in India, the Copyright Act) and to terminate the accounts of repeat infringers or to restrict/blacklist such users.
    5. The Platform provides Users with access to compiled educational information and related sources on an “As Is” basis. We assume no liability for the accuracy or completeness of the Content. We shall not be liable to update or ensure continuity of any information contained on the Website. We would not be responsible for any errors, which might appear in the Content, which is compiled from third-party sources, or for any unavailability of any information thereto.
    6. The Content on the Platform is developed on the concepts covered in the structured curriculum syllabus prescribed for multiple Users. The access of the Content is not intended to substitute the education provided by schools/colleges/universities and other educational institutions, but rather to supplement the same by simplifying the concepts, thereby enabling easy understanding. The basic definitions and formulae of the subject matter would remain the same. The Company acknowledges that there are various means of delivering structured curriculum pedagogy and inclusion of methods in the Content does not imply endorsement of any particular method nor does exclusion imply disapproval.
  1. INDEMNITY
  • If EnrichTV is of the opinion, or has reasons to believe, that you have provided fraudulent, incorrect, inaccurate or incomplete information on the Platform at any time, EnrichTV reserves the right to suspend your access to your account. You shall also be liable to indemnify EnrichTV for any losses suffered as a result of such misrepresentation or fraudulent feedback, which may have adversely affected EnrichTV, its partners and/or its users.
  • The User/Subscriber hereby agree to indemnify and hold harmless EnrichTV (including its directors, employees, representatives, agents, and affiliates) from time to time, against any and/or all losses, liabilities, obligations, damages, judgments, costs, expenses (including, without limitation, advisors’ fees), claims, fines, penalties, proceedings, actions or demands, of any kind or nature incurred by EnrichTV/caused to EnrichTV on account of Client’s use of the Platform or the Services, including but not limited to, the violation of these Terms of Usage.
  1. SEVERABILITY

Every provision contained in these Terms of Usage shall be severable and distinct from every other provision and if, at any time, any one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not be, in any manner, affected or impaired thereby.

  1. NO WAIVER
  • Neither the failure to exercise nor any delay in exercising any right, power, privilege or remedy under these Terms of Usage shall, in any way, impair or affect the exercise thereof or operate as a waiver thereof, in whole or in part
  • No single or partial exercise of any right, power, or privilege under these Terms of Usage shall prevent the exercise of any other right, power, privilege or remedy under the Terms of Usage.
  1. SECURITY OF DATA
    • All facilities used to store data and process the transaction will adhere to reasonable security standards, which will be at par with the security standards adopted by EnrichTV for processing and storing its own information of a similar nature. EnrichTV has implemented industry-standard systems and procedures to ensure the security and confidentiality of a transaction and its related data, protect the User/Subscriber against anticipated threats or breaches to the security or integrity of a transaction and its related data, and protect the User/Subscriber against unauthorized access to its data.
    • You acknowledge and agree that you have granted EnrichTV the permission as well as the non-exclusive right to store and transfer your Personal Data.
    • EnrichTV does not claim any ownership, intellectual property rights, or other rights whatsoever outside the scope of what is necessary to provide the Services.
    • EnrichTV reserves the right to perform statistical analysis of the activity on Platform in order to measure interests in the various sections of the Platform for the purpose of product and Service development. Any non-personal information such as internet domain, host names, IP addresses, clickstream patterns, and the dates and times on which Platform is accessed may be recorded for the purpose of analysis. The analytical data collected is for internal use only.
  1. MISCELLANEOUS

When you access the Platform, we use cookies to collect information and store your online preferences. Cookies are widely used, and most browsers are set up to accept them automatically. If you would prefer, you can choose to not accept cookies. It is important to note that cookies do not capture any information that can personally identify you. Based on your interaction with the Platform, we may communicate with you on third-party channels for varied purposes, including but not limited to, promotion and marketing of our wide range of products/Services. Such communication may contain cookies that allow monitoring of websites (including our own websites that are part of our own Services) and your response to our communications. Cookies placed by these channels do not collect Personal Information. If you would prefer not to accept cookies, you can:

  • Change your browser settings to receive a notification as and when you receive a cookie, which lets you choose whether or not to accept it;
  • Set your browser to automatically not accept any cookies.
  1. CHANGES TO OUR TERMS OF USAGE

We reserve the right to amend these Terms of Usage at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Terms of Usage accessible through the Services, so you should review these Terms periodically. You can know if the Terms of Usage have changed since the last time you reviewed it by checking the “Date of Last Revision” included at the beginning of the document. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of these Terms of Usage.

  1. CONTACT INFORMATION

Please feel free to write to us at info@enrichtv.com or call on 8828823641/ 8828823642 if you have any queries regarding EnrichTV’s Terms of Usage or the information practices of the Services.